Return Policy

Last updated: September 29, 2026

To request a return from Silqira, email support@silqira.com within 30 calendar days of delivery. Contact us before booking a return shipment.

Condition of a change-of-mind return

Items must be unused, uninstalled where relevant, and in their original packaging with all supplied parts and accessories. Proof of purchase is required. Inspect the contents before use or assembly and keep the packaging during that check. Goods that have been used, altered or returned incomplete may not qualify for a change-of-mind return.

Get the instructions first

Send your order number, the product concerned and the reason for the request. We will review the details and provide the return instructions and destination. The address printed on the original parcel is not automatically the approved return address.

Return delivery charges

Customers pay transport costs for a change-of-mind return, including oversized freight if required. Original shipping charges are generally not refunded unless applicable law requires otherwise. If an item is confirmed to be incorrect, faulty or damaged in transit, we will arrange a suitable remedy and explain the shipping arrangements.

Refund review and payment

After returned goods are received and inspected, we email the outcome. Approved refunds are processed to the original payment method within 5 business days. Banks and payment providers may take additional time to display the credit.

Faults, damage or missing contents

Let us know promptly if anything arrives damaged, defective or incomplete, and include your order number and clear photographs. These return conditions do not reduce statutory rights for faulty or misdescribed goods.